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| Diagram name: Justin Training Phone Flow Chart, created by: Anthony Shaheen
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Text used in this diagram:
NON-SPECIFIC, Thank you for calling, my name is (). How may I help you? , Specific vehicle?, Did you have a specific vehicle you were calling about? , No, (I'd be happy to get that information) (what information can I get)..for you, No, No, Do you have the stock # of that vehicle?, (I'd be happy to get that information) (What information can I get) for you.., Did you
see () on
our website
or out lot?, Are you
currently
working with a
salesperson?, I will be happy to
get that
information to
you and then let
() know that we spoke, Yes, Lot, Yes, SPECIFIC, Yes, Yes, What is the year, color,
price, or miles?
*Verify vehicle using computer, No, There has been a lot of interest in that vehicle, why don't I check (the condition) (the price) (the location) AND see if it is still available, as well as anything coming in over the next few days. My computer is running slower than I am, but this should only take 10-15 minutes., Specific
availability &
condition, Price, Non-specific
General
Availability, SPECIFIC, NON-SPECIFIC, By the way are you
familiar with how
we do business?, Vern Eide Story:
We are a value price store, which is not a one price store. We negotiate in the $100s not $1000s. Our prices are to make your shopping experience friendly, hassle-free, and low pressure. Instead of focusing on price, we canhelp you select a vehicle that suits your needs., Are you home or at work? What is the # there in case we get cut off? EMAIL? How do you spell your last name? First?, Great Mr(s) (), What is it you like best about the ()? We hear that a lot!, Let me put you on hold for just one moment. BTW did you know we offer an EARNED tire program that get you two sets of tires over four years for simply doing your required service with Vern Eide?, 2dr/4dr
2WD/4WD
Miles
Price, Ok (), I will be calling you back shortly, Put on hold, Is vehicle available?, No, Great news, that vehicle is available AT THIS MOMENT!, Yes, Price/Condition, When would you be able to come in and see it?, Offer Either/Or
, Tonight/Tomorrow?
Morning/Afternoon?
9am or 11am?, Call back!, Assuming the (price)/(condition) is good, Yes, When would you be able to come in and see it?, Commit to appointment before price is given?, I wouldn't expect you to stop by unless (the price) (condition) was good, Why don't you check your schedule and I will give you a call back in 10-15 minutes, Do you know where we are located? Give directions, No, Yes, No,
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Shapes used in this diagram:
rectangle, lineconnector, startend, rhombus, storeddata, text, angleconnector, rectangle,
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